Sony Everquest II Customer Support Nightmare

A month or so ago I had to stop playing EQII, as the system stopped allowing me to log on. I believe it’s a billing problem with the credit card on file but I don’t know for sure because I have *never* received any communication from Sony regarding why my service was cancelled. I tried to log-in and check/update my billing info but I couldn’t remember my password and had to reset it. I never received the e-mail containing the new password. I reset it several times and still never received the new one. I was told that it might be an issue with my Yahoo e-mail address; I turned off all spam filtering and message blocking to my Yahoo account and tried again, several times, and still did not receive any e-mails. I tried to resolve the issue by live chat but found that I couldn’t log on without the password that I apparently couldn’t receive by e-mail. I tried to create an entirely new station account so I would be able to talk to the live chat people. I did so, and when I tried to use it to log on to live chat I was told that it could not be verified and was not allowed to log on. I finally caved in and called SOE’s voice number in San Diego, which is NOT an 800 number so I had to pay for it, and after navigating the voice mail system that told me repeatedly to do all the things I’d already done was finally allowed to talk to a human being. I told him the whole story and he was helpful and I spelled out my ID and e-mail over the phone and he found the account but finally refused to provide my password unless I could provide the last 4 digits of the mastercard I used to open the original account, which has expired and long since been destroyed. I don’t have to provide the credit card number to reset my password online, but suddenly when I call by voice I do? And all of this because Sony seems unable to send an e-mail to my Yahoo address, in spite of the fact that I receive automated replies from other companies and services at that e-mail address constantly. In a crowning and glorious irony, I did receive an e-mail customer support satisfaction survey following my phone call. It is the first e-mail I have successfully received from Sony since the whole fracas began. Absolutely unbelievable.

Octagonal Picnic Table

For her birthday this year, Dad bought Mom a beautiful cedar gazebo to go out by the pool, replacing an ugly blue canvas tent that had stood there since they’d purchased the house 6 years ago. Appointed the task to furnish it, I decided it was the perfect opportunity to construct one of the octagonal picnic tables I’d long admired, ever since first encountering one in the outdoor picnic area in front of Book People, where I used to work. I looked around on the web, and was pleased to find free plans for a very similar model available at BuildEazy.com.

Dad and I followed their plan very closely; the only change we made was to double up each table leg to enhance the symmetry of the finished design. We had to buy two additional 8-ft 2x4s to accomodate this modification. The stain we used, the same as that with which the gazebo itself had been finished, was sprayed on, and the excess wiped off with rags The project took about 20 man-hours.

I Knew This Kid

I’ve been in Austin for almost a decade now. For most of that time, my favorite haunt was a campus-area punk-rock coffee shop named Mojo’s Daily Grind. Owned and operated by Wade Beasley (scion of local aristocrat Roger Beasley’s car dealership dynasty), who lived in rooms above the shop, Mojo’s was a den of disenfranchised junkies, failed rock stars, and other countercultural wannabes. I met more than one girlfriend there, and over the years Mojo’s saw me at my best and at my worst, but moreso the latter than the former. A couple of years ago Wade got fed up with the place and sold out to some dumbass frat boy with a bunch of Daddy’s money who promptly fired all the help, ran off all the regulars, and tried to make the place “respectable.” Of course he ran it into the ground. One or two other buyers came along and tried to save the place but the damage was done and Mojo’s finally went down for the count with a massive party on New Year’s Eve 2006. A bunch of the staff have opened a kind of spiritual successor called Epoch in a different location, and although I’ve never been there I’ve heard good things. But that’s not the point at all.

The point here is to talk about Toby.

He showed up around the turn of the millenium, a fresh-faced young kid who surfaced among the gritty Mojo’s regulars. Strikingly good-looking and baby-faced, Toby quickly became a sort of Mojo’s mascot–he was always around and everybody loved him. I think he was 16 or so when he first started coming around. And for two or three years it went on that way–Toby was just a fixture, always running around, always in the background, always good for a laugh or a smart-ass remark. And that was it; I never paid too much attention to him, except perhaps to be annoyed by his easy charisma. I think the first time I spoke to him it was sharply; I was losing a game of chess against a former roommate when Toby sidled up and sat down. He said a few words to Matt, my opponent, and turned his attention to the game. It looked as though he meant to watch, and I didn’t want him to. I asked him to go away, he resisted, and I got a bit meaner. I don’t remember exactly what I said but I do remember his response, as Matt exploited my last lousy move to capture a rook: “You better wipe it off and play some chess, boy.”

Even then it made me smile, a bit. He had spirit.

In fact, as I would eventually find out, Toby was good for quite a bit more than random snappy comebacks. If you wanted weed, Toby would hook you up. If you wanted mushrooms, Toby would hook you up. Acid? Toby knows a guy. Cocaine or speed? You bet. Heroin? Let’s not get crazy now. But even then, if you were a real friend, and not just a client, Toby might be able to help you out. Suddenly it began to make sense how he could spend all his time just hanging around. Hell, Mojo’s wasn’t just a hangout for him–it was an office.

More than once, over the years, the Austin PD came sniffing around and the management threatened to ban Toby from the premises. But they never did, as far as I know, and if they did it never lasted very long. He eventually became more cautious, anyway, and although you could still meet up with him there to set up a deal, it would always go down somewhere else.

Bit by bit, details of Toby’s life slipped out into the open: His father was an itinerant tattoo artist who lived in some other state. His mother was local but had kicked him out of the house and was not speaking to him. He had a sister, whom his mother doted on, with whom he did not communicate. He had been gang-raped as a young teenager by a bunch of hillbillies in a pickup truck. He would sometimes burn himself with cigarettes on purpose.

Besides dealing, Toby held down a job, for a while, at a local adult video store that survived from the 1970s, complete with jizz-encrusted coin-operated video booths in the back. I used to go up there and sit with him in the small hours and talk about life, the universe, and everything. He was really quite intelligent, but regrettably uneducated. That video store thing lasted until the owner figured out he was dealing from there on the side and fired him.

Toby’s decline really began, in my mind, with a traumatic break-up with some hot little number who had captured his heart, and whose name I cannot rememeber for the life of me. They were together a relatively long time, all things considered, and Toby was truly in love. She left him for another man and he became consumed with hatred and jealousy. For weeks his every word was about her. He had elaborate and perverse schemes for revenge upon her, none of which, thankfully, ever came to fruition.

It was sometime later that I learned he was living on the street. He would still appear around Mojo’s, but he favored it less. Instead, one might find him at any point along the stretch of Guadalupe street between 15th and 29th Austinites know as “The Drag.” He seemed to always be hanging out in some doorway, rapping with the college kids and the so-called “drag-rats”–itinerant punk rockers who panhandled for money along the busy commercial sidewalks. For a while he even had a job at a video arcade, but that didn’t last either. He used to steal food from various fast food establishments by claiming to be an aggrieved college kid whose order had been flubbed earlier in the day. Apparently this scheme was so successful for him that he eventually wore it out when all the restaurants in the area got wise to him.

I don’t know exactly when he became addicted to heroin. He was using coke while he was working at the video store, I knew, but he claimed that he was not shooting it. The transition to needle abuse was stark and shocking. Suddenly Toby was not so fresh-faced anymore. He sported a septum piercing and went weeks without bathing or changing clothes; he looked like a GI who had spent the last month fighting guerillas deep in the jungle, and smelled worse. He was still a good looking kid and had little problem picking up a girl every now and again who would let him stay with her for a week or so, but eventually they always kicked him out. Besides the usual track marks, his skin developed streaks of carbuncles from whatever other nasty side crap was in the black tar he was shooting, sometimes together with cocaine in a suicidal cocktail called a “speedball.”

I let him stay overnight in my apartment and use my shower, once, during this phase, and he gave me a small cheap plastic cross on a string given him by some church homeless outreach program. I still have it. He used my shower and slept on my floor but complained in the morning of stomach troubles, which he bitterly regretted having ruined a rare night indoors. He shot up in my bathroom, against my wishes, while I looked on anxiously to see if I was going to have to call an ambulance. In the grip of the drug, his head lolled against the countertop and he simply knelt there, nodding, for a very long time.

He had been diagnosed as schizophrenic, he told me that night, and he was paid some kind of relief check by the state but it could not come to him directly as he had no address. It went, instead, to his mother, who kept it for herself. He went through one of my stacks of magazines and traced the outlines of the models’ faces with a heavy black marker; this was what he called “drawing,” and he claimed that it calmed him tremendously. He said that he went once to whatever bureau was paying his disability and tried to have the checks transferred to a friend’s address, but the voices in his head and in the busy office had overwhelmed him and he’d run back to safety in the street.

I never knew, for certain, how much of what he said was true. As with most homeless kids, you had to be prepared to be manipulated if you dealt with him. I was usually smart enough to spot this, and I did not let it bother me. I know that Toby liked me genuinely because I helped him without conditions and continued to treat him with respect even when he himself did not believe he deserved it. I resolved that I would let Toby scam me, if he needed to, thinking at the time that I’d rather live with having been played for a fool than with having denied aid and comfort to a person in dire need. Sometimes by whatever machinations he would procure a hotel room for a night or two, and in these cases he always called me in a celebratory mood, and I would make some excuse why I was just too busy to come hang out with him. His apperance became genuinely shocking, and I expected him to turn up dead very soon.

It was around this time, I think, that the mural was painted. Appearing on the north wall of what was then a GAP outlet on the southwest corner of Guadalupe and 24th streets, the mural, similar to an older painting at Renaissance Plaza further south along the Drag, seemed intended to represent a “slice of life” from Austin’s busy street culture. There were college students with their books and sports, there were musicians with their instruments, and down in the right corner, leaning up against the frame, there was a street kid who looked EXACTLY like Toby had, before the needle changed him. I don’t know if the artist knew him personally, but I rather doubt it; it was simply that Toby had become such a fixture on the Drag that he was part of its archetype. I wonder even today if the artist knew she was painting a real person.

He’s still up there, immortalized as he was in his late teens, wearing baggy clothes and a sentry cap, trying to look tough in spite of the softness of his eyes and the smoothness of his skin. I walk past him every day on my way to the lab, and every time I notice him, it strikes me as fitting that the street remembers him even when most of the passersby do not. It’s as if Toby’s suffering burned so brightly that, like an atomic blast, it cast his shadow in the place where he lived and etched it there forever.

Toby may still be alive somewhere. The last time I heard from him he called from a motel to say that he was leaving town, and going to stay with his father. The call was interrupted halfway through when my cell phone cut out. He did not call back. I hope very much that it was true, and that he found his Dad and got straightened out. I hope that his Dad turned out to be the person Toby dreamed he would be. I hope that, whoever he is, he managed to love Toby unconditionally, and in so doing give him at least a taste of what a real family is like. I hope that Toby, himself, has hope again.

But I rather doubt it. In all likelihood, Toby is dead or in jail, and all that remains of his youthful promise is his accidental portrait on the wall of what is now a Wachovia Financial. And in the end even that, someday, will be covered over, lost beneath a thousand painted logos. When that happens, not even the street will remember him anymore. I will be the only one.

Ethyl Acetate Intoxication?

Ethyl acetate is a small organic molecule used as a solvent in paints, varnishes, glues, and other consumer products. It has an intense fruity-sweet smell that can burn the nose if too strong. Notably less toxic than acetone, which it has fairly recently supplanted as the standard solvent in nail polish remover, ethyl acetate is rapidly and very completely hydrolyzed in the body to produce acetic acid and ethanol which, as my sophomore organic instructor pointed out, is like having a salad and a beer.

So given that EtOAc, as organic chemists abbreviate it, turns into vinegar and alcohol in the body, would it be safe to use as an alcohol replacement? An untaxed and unregulated source of drunkeness? As a man of age and at least modest wealth, my interest is only academic; I could get Everclear if I wanted to buy it. I’m just curious: Are there street kids somewhere who drink nail polish remover to get drunk? The one fatal case of ethyl acetate exposure I could find in the literature (For Sci Int, 154(2005) 92-95) involved a worker, standing over a tank full of it, who passed out from the fumes and fell in. His body was found at the bottom the next day, and even after pickling in the stuff overnight there was still 50 times more ethanol in his blood than there was ethyl acetate. An MSDS from a notable manufacturer of ethyl acetate lists the substance as an inhalation hazard due to the risk of anoxia (i.e. you can suffocate if there’s so much EtOAc in the air you can’t get oxygen) without known or expected carcinogenicity, and as safe to handle without gloves. It is flammable, of course, but then so is ethanol.

Unlike ethanol, of course, EtOAc is not infinitely soluble in water. But it is sufficiently so (about 10% by volume) to make esterwine or esterbeer that should be approximately as potent as its ethanolic counterpart. Without any rigorous studies demonstrating the safety of such a procedure, I would not like to see anyone try it as a result of reading this. But I am curious enough that I might someday try it myself using ultrapure laboratory solvent as a precaution against trace nasties.

X-Mom


This is my mother, Alecia Ragan. While undergoing treatment for thyroid cancer at an advanced research facility in Dallas, Texas, she was exposed to COSMIC RAYS and developed SUPER-POWERS!

It’s the truth.

Mom had thyroid cancer when I was a wee lad, and beat it, or so everyone thought. A couple of years ago it was discovered the cancer had survived. She underwent treatment with radioactive iodine at a hospital in Dallas, during which time she was sequestered in a radiation ward and we were not allowed to visit her. They had to dispose of her urine as both a biological and a radiological hazard. The treatment, though unpleasant, was successful and the cancer was beaten. A side-effect, however, was that Mom developed a hypersensitive olfactory ability–SUPER SMELL! She’d always had a pretty good sniffer, but now it’s nearly supernatural.

Like all super-powers, Mom’s super-sniffer has been both blessing and curse. On the one hand, she loves to cook and her new hypernose has enhanced her appreciation for the fragrant aromas involved; on the other, she couldn’t sleep on her fancy expensive Tempurpedic mattress for several months after purchase because of the VOCs it outgassed; most people can’t even detect this smell after a week. I certainly couldn’t. Likewise, the smell of potpourri or artificial air freshener is so strong that it sickens her, and she cannot stay indoors with it. This has caused more than one embarassment at a party.

Still, in spite of the hardships fostered by her newfound ability, Mom continues to use her powers for good. Perhaps next Mother’s Day I’ll get her a costume.

Minimalist Accent Lamp


The outlet is wired to a wall-switch, as is common in apartments and condominia. The “lamp” consists entirely of the outlet-to-socket converter from the hardware store for $1. The bulb is a low-power compact flourescent that generates lots of light but very little heat. The bottom plug can be used normally.

Cel Has One L, Dammit

The 1990s saw the coining of the phrase “cellular telephone” and its inevitable contraction “cel.” We all know this word: “What’s your cel number?” “Call me on my cel!” “My cel’s ringing; hold on.”

Some perverts, however, seem to think this contracted word, when written out, should be spelled with two Ls, as “cell,” having the same spelling as the word used quite broadly to indicate closed systems with distinct boundaries in biology, electricity, architecture, entomology, and aeronautics, among others. “Cell” returns 12 significant meanings at dictionary.com, whereas “cel” returns only 1, which is the noun referring to a transparent piece of celluloid used in the graphic arts, especially animation. If only for the sake of lightening the load on “cell,” it makes sense to adopt “cel” to contract “cellular telephone.”

But there are other reasons. “Cell” is not a contraction of any kind of longer word when used in its pre-wireless sense. When referring to the unit of biological structure or the room for containing a prisoner, we do not imply that the term we choose is aural shorthand for a longer, multisyllabic, more difficult phrase, as we do with hold-on-my-cel-is-ringing. And the natural place to contract “cellular” is at the syllable, between the Ls, as we would when breaking the word across lines on a page. Some might argue that since “cellular” is derived from “cell” we should contract “cellular” as “cell,” but that misses some subtle points of etymology. “Cellular” may be derived from “cell,” but when we contract “cellular telephone” we’re not making the logically reverse adjective-to-noun derivation–we’re just shortening a cumbersome phrase.

What’s more, “cell” already has an established meaning in the field of wireless communications, viz. the geographical area covered by an individual antenna in a “cellular network.”

Finally, there’s the argument from Occam’s razor: “cel” uses fewer letters and thus less ink and less space on the page or screen. The extra L is “done in vain,” and while force of habit and concerns regarding clarity might excuse (if not justify) its presence in the traditional uses of “cell,” if we’re going to coin new uses for the sound we might as well spare the extra letter and emphasize both the novelty and contractive origins of the word with “cel.”

The Role of Isolation in Penology Under Social Contract Theory

Crudely, from the contractarian point of view, the criminal is one who has violated his obligations under the implied “contract” into which citizens enter by virtue of their participation in society. Turnabout being fair play, the obligations of society toward the criminal are likewise nullified by his violation. Now comes the humanitarian crisis: What are we to do with one whom we are no longer obliged to treat as a citizen? History provides scores of apalling answers, but I propose that which is simultaneously most effective and most humane (and most rational, from the contractarian viewpoint), which is simply imposed exclusion from society in general. Note that I do not say “polite society” or “the society of the governed” or “civilized society;” by “society in general” I intend not any particular society but society itself. I mean to say, i.e., that the proper punishment for crime is total isolation from the rest of humanity for a period of time suitable to the severity of the crime: No family, no friends, no guards, no lawyers, no other inmates. No visits, no conversations, no telephone calls, no letters, no e-mails. The cruelty of such treatment is not to be underestimated, and its value over the present penal system, which does not so much exclude the prisoner from society as introduce him to a new one, should be obvious. As a society, prisoners can adapt to the challenge of prison; all that’s required for the individual is that he or she learn to play by a new set of rules. Witness here the gang phenomenon. As individuals, however, isolated prisoners are simply shunned. Their only hope for belonging is a return to proper society, and the only means to that end is reconciliation with its rules. Maintaining an environment of monkish isolation for every prisoner of course increases expense, but this could be recovered by releasing consensual criminals (i.e. those convicted of consensual crimes). Prisoners who truly do not understand what civilization requires of them are rare indeed; unwillingness, rather than ignorance, is the rule, and it should be the function of punishment to provide incentive for assimilation by promoting the need to belong.